The TST has recorded two learning opportunities covering tactical communication techniques to help gain compliance. These learning opportunities are lead by Owen Hargrove, an instructor at Vancouver Island University in the Resource Management Department. Owen uses his on-the-ground experience from previous work as an enforcement officer for Fisheries and Oceans Canada and Environment Canada to provide a variety of communication tools and techniques.
These 3 short slide shows include audio with each slide, as Owen outlines the basics of Tactical Communication techniques.
View a recording of the first webinar here. The first part of this learning opportunity is an introduction to basic tactical communication techniques and dealing with resistance. It includes an opportunity to practice introducing yourself to a member of the public.
Tactical Communications Part 2: Dealing with Conflict and Resistance
View a recording of the second webinar here. The second part of this learning opportunity covers 10 techniques for dealing with conflict, and provides an opportunity to role play more complex conflict based scenarios.
If you have any questions about these learning opportunities, please do not hesitate to reach out.